FAQ

QuikTrip^® Mobile App FAQs

General App Functions:

Where can I find nutritional information?

• Click here to view the PDF. Alternatively, this information can be provided to you by calling our Service Center at 800-247-3452 option 6 or by visiting any of our store locations.

How can I update my profile including favorite locations, favorite menu items and preferred fuel type?

• From the main screen, in the bottom navigation menu select 'Account.' There, you can make modifications to all sections of your profile.

How do I change my password?

• From the main screen, in the bottom navigation menu select 'Account,' then select 'Password.' Enter your old password, then the new password you want, confirm the new password and tap the 'Set New Password' button at the bottom of the screen.

I forgot my password. What should I do?

• Go to the Log In screen, tap 'Forgot Password?' and follow the instructions. Password reset is intiated from the phone and an email is sent to you to complete the reset.

What are the password requirements?

• Passwords must be 6-20 characters, requiring at least 1 capital letter, 1 lower case character and 1 number.

How do I transfer my account info if I get a new phone?

• Download the QT mobile app from either the Google Play or Apple App Store and sign in to the app using your user credentials to use your profile. Your favorites will be displayed in the app on the new device upon sign-in.

How do I delete my QT account?

• Please call 1-800-247-3452 option 2.

QT Specific App Functions:

How do I locate a QT near me?

• With location services on: from the main screen, in the bottom navigation menu select 'Find.' You will see the twenty nearest locations populate on the map and in the list view. With location services off or on, you can search for stores in other locations by entering text (address, city, state, zip) in the search box on the store location screen.

Why are only twenty stores displayed at one time?

• For the convenience of the user and to simplify the experience, we've elected to display the twenty nearest so you can easily choose from those most convenient to your current location or your search results location.

How often do you update gas prices in the app?

• We try and update the app as quickly as possible, but due to communication and technical issues prices reflected may not be correct. Prices at the pump shall control in all cases.

What are the QT Kitchens hours?

• Most QT Kitchens^® are open from 6 a.m. to 10p.m. Kitchen hours may vary by location.

Why aren't gas prices published on the store details and store location pages?

• Gas prices can be viewed by creating a profile and logging into the app.

How many stores can I have as a favorite?

• You can have a maximum of three favorite locations.

How do I add/delete favorite locations?

• To add favorite locations: tap the heart icon anywhere it appears next to a store location. Selecting the heart will add it as a favorite. Deselecting the heart will remove it as a favorite.

• To manage all favorite locations from one spot: From the main screen, in the bottom navigation menu select 'Account,' then select 'Locations.' From there, you can drag and drop existing favorite locations to change the sort order. To remove a location, tap the red circular icon on the left, then select the 'Delete' button that appears to the right.

I want to set my preferred fuel type to something other than 'Unleaded'. How can I do that?

• The app defaults to unleaded. To modify: From the main screen, select 'Account,' then select 'Fuel Types.' Once you have selected the new preferred fuel type, tap the 'Save' button at the bottom of the screen.

How do I turn off the push notifications?

• iPhone: Go to the device 'Manage Settings' and turn off 'Push Notifications' for QuikTrip app. • Android: Go to 'Settings' and move the 'Push Notifications' toggle to the left.

Why does someone else have more coupons than I do?

• For a more relevant, personalized experience, offers are curated based on criteria such as customer location, market, preferences or app activity. Additionally, in order to utilize all available coupons, a user must have created an account within the app and be signed in. This will allow users to view and redeem available coupons.

Mobile Ordering Specific Functions:

Why do I need to create a new account?

• Create and verify an account in order to access additional features, such as pay in store, favorite orders and locations, exclusive offers, fuel pricing and more.

How do I create an account?

• Upon launching your app, tap the 'Log In' button at the top of the screen. Alternatively, from the main screen you can select 'Account' in the bottom navigation menu. From there, tap the 'Need to Create an Account?' link that appears near the bottom of the screen, then input the required information. After you create an account, you will receive a verification email from QT Promotions at the email address you provided. From there you will verify your email. At that point you are ready to start using the app!

How do I place an order?

• From the main screen, tap the 'Order Now' button. Alternatively, select 'Order' from the bottom navigation menu. Then select 'Place a New Order.' Alternatively, if you are logged in and have place previous orders, you may select 'Place a Previous Order.' This will allow you to continue with a recent order or a saved QuikOrder. On the next screen, select the store where you'd like to place your order, then select your pick-up time for now or a later time; select 'Start Order' > select the product you'd like to order. When ready to proceed to checkout, or to view your bag, tap the red icon shaped like a bag in the bottom right corner of the screen. Select 'Checkout' to proceed, or 'Add More Items' to continue building your order. Select 'Checkout' once you've added all items to your cart > select 'Continue' to confirm items and pickup details > select your method of payment > lastly, select 'Submit Order.'

Do I have to create an account in order to place a mobile order?

• No, you are welcome to order as a guest. You will go through the same steps to place an order, but you will be required to pay in the app for your order.

How do I know if an item is available to order?

• If an item is out of inventory, the order button will say 'unavailable' and will turn gray.

How will I know if toppings or extra items are unavailable?

• If any topping or extra items are unavailable, the option to add the item will be grayed out and you will not be able to select it.

How do I pay for my order?

• There are three options. 1. Input a card upon checkout. 2. Pay in store (you must have a verified email address in order to utilize this feature). 3. Add a saved payment method by selecting 'Account' in the bottom navigation menu then selecting 'Manage' under Payment Methods.

How do I add a payment method?

• To pay for your order, we have given you two ways to enter your card information. Upon checkout, select 'Add New Payment Type.' Alternatively, you may select 'Account' in the bottom navigation menu, then select 'Manage' under Payment Methods.

Why can't I pay in store?

• In order to utilize the pay in store functionality, you must have verified your email address used to register the app. If your email is not verified, the pay in store option will not be available.

How do I verify my account?

• After you've created an account, a verification link will be sent to your email. Click the link in the email to verify the email you used to create an account.

Can I place an order for the next day?

• No. Orders can only be scheduled for same-day pick-up. Most QT Kitchens hours are 6am-10pm. Kitchen hours may vary by location.

What is a QuikOrder?

• A QuikOrder is order that you want to save as your favorite. This will allow you to 'order now', creating a quicker order and checkout process.

How do I set a QuikOrder?

• You must be logged in, verified and have an order history to access QuikOrder functionality. Once you are on the 'Order' tab select 'Place a Previous Order.' Under 'Recent Orders,' tap the heart icon next to any order you would like to save as your QuikOrder. Please note: currently you may not change the store or pickup time for your QuikOrder.

Where do I pick up my order?

• If you paid for your order in the app, walk to the QT Kitchens counter and the clerk will hand your order to you. • If you chose the pay in store, go to the check stand first to pay for your order. Once you have for your order, walk to the QT Kitchens counter to pick up your order.

What should I do if my order was made incorrectly?

• Explain to the store clerk how your order was incorrect, and they will assist you. If there is still an issue, please call the help desk at 800-848-1966.

Can I change my order once it has been placed?

• An order cannot be changed or modified once it has been placed. However, you can cancel your order and place a new order. To cancel your order please call the QT Call Center at 800-247-3452 option 6.

I forgot to add something to my cart before I placed my order. Can I add items to my order once it has been placed?

• Once an order has been placed, you cannot add additional items to that order. If you want to order additional items, you can place another order.

Can I cancel my order?

• Yes, as long as you cancel your order before your scheduled pick-up time. You can call the QT Call Center at 800-247-3452 option 6 and they will assist you.

If I cancel my order, will I get a refund?

• You will be refunded for a cancelled order as long as the order is cancelled before the scheduled pick-up time. Orders cancelled after the scheduled pick up time will not receive a refund.

Do you store my payment information?

• Yes, only if you have elected for us to save your information by adding a saved payment method within your account. Please see our Privacy Policy for more information.

Is my payment information safe?

• Yes. Please see our Privacy Policy for more information.

After I submitted my order, I realized I ordered from the wrong store. How can I change that?

• If you need to make changes to your order, you can call the QT Call Center at 800-247-3452 option 6 and they will assist you.

Is there a limit on how many items I can order?

• A user can order no more than 10 X-Large pizzas or have no more than 20 items per cart.

Is there a limit on the price of my cart?

• Users are required to pay in app on orders greater than $50.

What happens if I forget to pick up my order?

• If you do not pick up your order, the order will be marked as abandoned.

Why can't I select 'order' at some stores?

• While we are working quickly for mobile ordering to be available at all stores, not all of our stores have the mobile ordering feature at this time. As new updates arrive, we'll let you know!

Why won't some of my coupons redeem in my mobile order cart?

• Currently, the only items that can be ordered through the app are QT Kitchens items. Only coupons associated with items ordered in the app can be redeemed through the app. All other coupons may be used at the time of in-store purchases.

I cancelled an order where I used a coupon. Do I get that back?

• Yes, if you cancelled your order before your scheduled pick-up time, your coupon will be available in your app as long as the offer has not expired.

I have additional questions. How can I reach customer service?

• You can reach us at 800-848-1966

I have additional questions about the mobile app, how can I get them answered?

• You can reach us at 800-247-3452 option 6.

QuikTrip® Mobile App FAQs